Order Processing
- All orders are processed within 3-5 business days (excluding weekends and holidays).
- Once your order has been processed, you will receive a confirmation email with tracking information.
- During high-volume periods (sales, holidays, product launches), processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Free Shipping: 3-5 business days *only available for domestic orders over $150 USD
- Standard Shipping: 3–5 business days
- Heavy Shipping: 3–5 business days
Delivery times are estimates and may vary depending on your location and carrier delays.
*Domestic shipping includes the 48 states excluding Alaska and Hawaii
Shipping Locations
We currently only ship:
Domestic (U.S) the 48 contiguous states (excluding Alaska and Hawaii)
Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Please allow up to 24 hours for tracking updates to appear.
Shipping Delays
We are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs processing (for international orders)
- Incorrect or incomplete shipping addresses
Lost or Stolen Packages
- We are not responsible for lost or stolen packages marked as “delivered.”
- If your package is missing, please contact the shipping carrier directly or reach out to us we will do our best to help.
Incorrect Shipping Information
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item(s) and packaging. We will work quickly to resolve the issue.
Contact Us
If you have any questions about your shipment, feel free to contact our support team at:
https://www.aurumnails.com/pages/contact